Opening the trunk of my Hertz rental car the other day at Houston IAH, I was horrified at the number of bugs I saw. Along the outer edge of the truck were several clumps of seemingly dead bugs – June bugs, I think. Not that I really care what kind of bug (a bug is a bug is a bug) and I do not want them in my rental car!
Sure, I could have gone back into the Hertz office and gotten another car. However, I had an international conference call to conduct within a few minutes so there was no time to walk back aisles and aisles to the office to swap out cars. I glanced around the interior of the car and didn’t see any bugs moving around so I put my luggage in the back seat rather than in the buggy trunk and got on my way.
As I checked out at the Hertz booth, I put the first of my meeting attendees on hold while I relayed my revulsion of the bugs to the Hertz agent. Hoping that he would say “Let me get another car brought over here to you, Ms. Margolis, and I will transfer your luggage” (I am ever the optimist), I certainly didn’t expect the answer that I did get:
“Don’t worry … you won’t be charged for the bugs.”
What? I won’t be charged for the bugs? Does Hertz now charge for additional passengers, dead or alive?
Needing to be attentive to my conference call audience, I just had to shake my head and drive away. Needless to say, I have not used the trunk at all. I know the agent’s intention was to relay that I would not be charged for damage fees for the dead bugs (I had better not be!), though his wording and actions leave much room for improvement.
I return the car to Hertz today. I sure am curious to see what the ‘bug tax’ will be.