It began last week with this event about leaving a dog out in the rain. Then they tanked even further after a family alleged that United humiliated them and their special needs child. But wait, there’s more. Before the week ended, United also had to deal with upsetting a monk trying to visit his sick mother.
Like all airlines, United has had some customer relations issues but I can’t recall any one week where there were so many high profile instances. Maybe as the carrier continues to work on saving the $2 billion that CEO Jeff Spisek said is necessary, they could set aside just a few additional dollars for customer service. Either that or they will have to dramatically increase their budget for the PR department that has to work overtime to quell these outbreaks.